The iconic pictures of summer -- sunsets, beaches, mountains and landmarks -- have filled my social media feed for weeks.
Pent-up demand for travel has delivered legions of airline passengers to far-off destinations. We joined these masses last month to take a family vacation to Europe, which we had postponed since 2021.
We enjoyed the sights in Germany, the Netherlands and Belgium before heading to England. Exactly 24 hours before our return from London, my husband attempted to check in for our flights. He kept getting an error message.
I tried the American Airlines app. It showed us leaving on a flight three hours later than the flight we had booked. This was strange. We are old-school enough that we print copies of our reservations before we travel, so we double-checked the paperwork. How were we mysteriously rebooked on a later flight? I messaged customer service, not knowing when (or if) I would get a reply.
Normally, the delay wouldn't be a big deal. But we had a connection through O'Hare airport in Chicago, where we would have to go through customs. This later flight left us only an hour and a half to make it. That seemed unlikely.
Were we victims of involuntary bumping? I learned this term during last year's Southwest Airlines meltdown, when thousands of flights were canceled. I watched TikTokkers explain that airlines owe passengers refunds and compensation when this happens.
We boarded our later flight, planning to hustle off the plane on the long-shot hope of making our connection. But when we landed in Chicago, our plane was stuck on the runway behind a broken-down tug and couldn't reach the gate.
When we finally got off the plane, we had less than an hour, and I gave up any hope when I saw the line at passport control. It was longer than most queues we've waited in at Disney. A young boy in the line, 8 or 9 years old, got so tired standing that he sat on the floor in between starts and stops.
He also threw up in front of me. On the floor. Twice.
When we finally made it to the customer service desk, long after our connecting flight had departed, I asked if they knew anything about our mysterious flight change or possible compensation for the delay.
They did not. The agent advised me to email the airline or go through social media. They did, however, pay for our hotel that night and give us $12 meal vouchers for dinner.
Twelve dollars for dinner in an airport felt like salt in the wound.
Given that the delay was happening on the return portion of our trip -- we weren't missing an important event or shortchanging our vacation -- I kept a healthy perspective on the inconvenience.
But that evening, things got more complicated. Our son woke up in the middle of the night with a piercing earache. The last time he flew with an ear infection, his eardrum ruptured, which he said was excruciating. Rather than risk that on our morning flight to St. Louis, my husband and son bought tickets on Amtrak.
My magnanimous attitude was wearing thin.
My daughter and I got on the flight the next morning. It was delayed on the runway. At that point, I wondered if the train would beat us home.
Thankfully, we all eventually made it back.
I received an email and phone call from American Airlines in response to my queries. Apparently, they had emailed both my husband and myself, weeks in advance, that our flight time had been changed. Strangely, neither of us could find these messages in our inboxes or junk folders. Then again, Congress recently held hearings on aliens and UFOs, so anything is possible, I guess.
They blamed the runway delay on air traffic control, and the broken tug on the airport. As far as rebooking us on an international flight with such a short connection time, they said it still met the minimum time regulations. The bottom line was that they didn't owe us a refund or any compensation.
They did say they would refund the two unused portions of the Chicago-to-St. Louis flights, and they offered each of us a travel credit that could add up to a single round-trip fare if we combined them all. It's better than nothing, I suppose.
In an era of airline chaos, I've adopted a mantra to help me deal with the stress of delays and cancellations, especially when traveling with kids: It could be worse.
Also, things are never as easy as they look on TikTok.