DEAR MISS MANNERS: What is the appropriate thing to do or say when one’s restaurant order is wrong?
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When I had lunch with a group of eight people, the waiter did not write down any of our orders. That was not a good start. He brought me a spicy salad drenched in dressing, when I had asked for the non-spicy salad, dressing on the side. Judging from the looks on my colleagues’ faces, I was not the only one who received the wrong order.
What would have been appropriate to say? I didn’t want to be a whiner. Should I have said, “Oh, dear, I must have gotten someone else’s order. Mine was ...”?
I am certain that writing down the orders would have helped. I simply ate the salad and said nothing.
GENTLE READER: And you are never going back to that restaurant, right?
It is in the interest of restaurants to have dissatisfied customers speak up, so that errors are corrected and they go home happy. In other business transactions, people know that they are entitled to get what they asked for, and not swallow others’ mistakes, so to speak. But they turn all funny and squeamish about restaurants.
However, Miss Manners does not consider this permission to critique the waiter. Perhaps someone in the kitchen was at fault. You should merely state, politely, that you got an incorrect order.