DEAR MISS MANNERS: I have noticed that many restaurant servers take orders without writing them down. This includes orders with several exceptions, such as “no cheese, dressing on the side, veggies instead of fries,” etc.
This tends to make my husband and me nervous. The orders usually come out just right, but nonetheless, we await our meals with some anxiety.
When an order comes out wrong, and it had not been written down, would we be within our rights to withhold a tip (or at least to significantly reduce it)? I think it might be rude to ask a server to write down the order if he or she doesn’t want to.
GENTLE READER: Why are you looking for trouble? And ruining your meals by waiting in fear, especially when your servers often get it right?
Miss Manners supposes you can be inwardly righteous if they are wrong, but she urges you not to withhold a tip. Mistakes happen and can easily be made even when the order is fully and accurately transcribed. It is how the restaurant and server handle the situation that is the true indicator of good service, not the mistake itself.