DEAR MISS MANNERS: I work for a major airline, where our first-class trays are preset and the flatware is wrapped in a napkin, already on the tray. If I place the tray down properly, the entree is closest to the customer, salad and bread are at the top of the tray, and the flatware roll-up is on the right.
This bugs me, because I believe etiquette dictates flatware should be on the left. Do I continue to badger the company and our caterers to place it on the left? Or, because it is rolled-up flatware and not a formal place setting, can it be casually placed on the right?
GENTLE READER: Continue badgering the company, although Miss Manners wonders if some airlines have not become immune to constructive criticism. You may also rearrange the flatware yourself before serving -- assuming catering has not responded to your suggestions by shrink-wrapping the lot.