DEAR ABBY: I have been a widow for 10 years. I've always kept my car in good repair. While I wait for my car to be serviced, I usually sit in the shop's waiting room. Magazines are provided for waiting customers, but all the magazines are about fishing, hunting, mechanics, racing, etc. In other words, the magazines are meant for male customers. Women who bring in their cars are totally ignored.
I have news for these auto shops: I have spent several hundred dollars with them, and I am only one of thousands of women who take responsibility for auto maintenance.
Recently, however, I had a pleasant surprise when I took my car in for service. The new manager greeted me politely and invited me to have a cup of coffee. When I sat down with my coffee, I was surprised again -- displayed on the table were a number of magazines women love to read.
Abby, that manager recognizes that women matter, and you can bet I'll patronize his shop again because they obviously appreciate the business of women. -- PLEASANTLY SURPRISED IN KNOXVILLE
DEAR PLEASANTLY SURPRISED: The new manager is obviously a smart businessman. Women of the world, clip this letter and present it to your mechanic. If he (or she) is as enterprising and service-oriented as the manager of the business where the reader took her car, you'll soon be taken seriously in auto shops.