DEAR DR. NERDLOVE: I work in customer service , not exactly a professional level career, but it’s not flipping burgers. I actually like my job, while not the best, the pay is decent , I get to work from home, and being a government job, the benefits are pretty good, and I have weekends and holidays off as well as good job security.
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Unfortunately, my work seems to be an issue with a lot of women. After I tell them what I do, I never hear from them again. Some people have told me to just get another job, but the job market isn’t the best and I’m not exactly qualified for a lot of professional level jobs, plus I’d have to give up working from home, I may make less money etc. Also, there aren’t any single women where I work and if there were I really don’t want to date a co-worker.
Are there any other options?
Career Exception Oriented
DEAR CAREER EXCEPTION ORIENTED: Let’s take the “dating a co-worker” off the table for the moment here, CEO, because it’s not really relevant. Instead, I want to talk about how to fix dating problems you might be having – and, importantly, how to be sure you’re trying to fix the right problem. I’m sure you’ve seen me talk about how “the problem you have isn’t the problem you think you have”; part of how you avoid this is to make sure that you’re actually looking at what’s actually going on, rather than making assumptions. This is why you want to zero in on what the real problem is, rather than what seems to make sense.
So let me walk you through some steps to try to analyze the issue and then I’ll give you my opinion about what I think is happening.
The first thing to keep in mind when you’re troubleshooting your love life is that correlation is not the same as causation. It’s the fallacy of “post-hoc ergo propter hoc”: after this, therefore because of this. It’s a trap that people fall for all the time, because it makes a certain logical sense. It’s the linear progression of cause and effect – this thing happened, then this other thing happened soon thereafter, so it stands to reason that the former caused the latter. The problem though is that life – like time – is really more a big bundle of wibbly-wobbly stuff, where things only seem related because of proximity and we’re a species with a pattern-seeking brain that will look for patterns and meaning, even when there isn’t any. The problem is, because we have pattern-seeking brains and a general love of narrative, this fallacy means that we tend to end up believing a lot of wonky or even harmful things, simply because they happened in a particular order. It’s basically working backwards from the conclusion; X happened, Y happened, so if Y happened because of X, we’ll come up with reasons to make the two related, even if they aren’t.
That doesn’t mean that the two are never related; sometimes it really is as obvious as it seems. But that doesn’t mean that this is a connection or inference that you can rely on. The risk here is that if you get stuck on the post-hoc fallacy, you end up letting your biases do the thinking for you. Troubleshooting your dating life means that you don’t want to leap to a conclusion just because it seems to fit, you want the one that actuallyfits. The most obvious answer isn’t always the correct one because the one that’s most obvious isn’t actually obvious to anyone who isn’t you. It’s not “this is so self-evident that it must be the answer” so much as “this answer matches my pre-existing anxieties and beliefs”. In this case, people have a lot of beliefs about how important (or not) a person’s job is on the dating scene. If you’re at all sensitive about what you do for work, it’s very easy to assume that this was the trigger. But that doesn’t mean that it’s true; it just happens to be an area where you’re particularly sensitive.
Of course, being sensitive doesn’t mean that you’re wrong, either. This is why you want to try to be as objective as you can while examining the potential conflicts and causes. Even if you’re correct, you want to be correct for the right reasons, rather than by accident. Having the right answer doesn’t help if you got there by faulty reasoning; you end up focusing on the wrong issues or ineffective solutions.
This is why you want to do your best to take an objective look at the data and evidence you actually have, while being mindful about what evidence you don’t have. When it comes to dating, what you often don’t have is access to what the other person is thinking or feeling or otherwise has going on in their life. So there are times when the problem isn’t even on your end, just as there can be times where you have the classic situation of “you can make no mistakes and still lose.”
Now, here’s the order of operations I would recommend for you.
The first thing I would suggest is taking a hard look at the exact frequency of how often your job comes up with women going radio silent on you. One of the common flaws of the human brain is recency bias; we tend to focus on experiences that are fresher and more immediate and assume that it’s more significant than it actually was. One of the ways this can manifest would be feeling as though X keeps happening to you with far more regularity than it actually does, simply because X happened to you the last time or the time before. In this case, you should check to see if it really is true that women are ditching you after you talk about your job.
Fortunately, because we’re talking about dating apps, you have the receipts. If you were to go through your conversations with your matches, for as far back as you can, did they all end when the subject of your job came up? If it’s not every time, was it still more often than not? Or is it just that the most recent matches, plural, end at this point while others ended at other times? While it’s hard to say what a “statistically significant” number would be, let’s say that it follows the Bond Rule of Enemy Action: once is happenstance, twice is coincidence, three times is a problem.
If it does seem to be a recurring problem, then we want to make sure whether this is correlation or causation. So we want to look a little closer. That’s why, in this case, the next step would be to look at the timing of the connection drying up.
This is another area where we can get tripped up, in no small part because things that feel significant can warp our perspective. This is why it’s easy to mistake correlation for causation; we think something happened much sooner than it did, which then means we tend to not look any further past that point.
So, looking over those previous conversations, pay attention to how long it was before the conversation ended and your match stopped replying. Was it really the case that you would say “I’m in customer service” and they would just stop responding immediately afterwards? Did they say “ah, ok, I’m no longer interested, thanks for your time?” as a direct reply and then unmatch? Or did the conversation continue on for a bit before petering out to silence? If it were the latter, then the odds are that this is correlation; it just happened that the conversation was already winding down by the time you got to that point.
Which actually brings me to the next thing to consider: whether the trigger was your talking about your job, or whether things were already on the downswing and it was a coincidence that this is where it ended.
For this, you want to look at the overall tone and rhythm of the conversation before you got to the job talk as well as afterwards. Had these women been actively engaged in the conversation, keeping up their end of things or even being enthusiastic as you were talking until someone brought up the topic? Was there a distinct and noticeable vibe shift? Or were things starting to drop off or reach a lull, where their replies were getting less and less involved and you were starting to hurt your back from carrying the entire conversation by yourself? If that was the case, then the odds are that by the time your job came up, then the problem wasn’t your job so much as they were coming to the conclusion that they just weren’t feeling it. What you do for a living wasn’t a deal breaker, or if it was, it wasn’t the sole cause. It’s more likely that this was just the point in the interaction where they decided that they weren’t feeling what they needed to feel to be excited to see you. The fact that it coincides with you talking about what you do for a living was just happenstance.
If that’s what happened, then you should take a look at the overall tone of the conversations you were having and see where and when the vibe started to shift. It may not have been anything specific – as in, it wasn’t a case of “well if you hadn’t said this particular thing, she’d still be interested” – so much as you weren’t necessarily connecting, didn’t demonstrate that the two of you had enough in common or there was something in there that signaled that maybe you two weren’t a match. Which sucks, but that’s as likely to be an issue of “wrong person” as it is that it’s a problem with you. Online dating means you’re going to face rejection more often and from more people, simply because you’re putting yourself out there more than you would be if you were meeting people in person. And putting yourself out there more often means that you’re going to meet more people who simply aren’t a good fit for you, or you for them, no matter what.
Now let’s say that yes, it absolutely is the case that the majority of women have dipped out as soon as you mentioned that you work in customer service. This doesn’t necessarily mean that your job is the problem in and of itself. There’re other variables to try to isolate before we assume that the problem is your job.
One of the first is who you’re matching with: are they driven, ambitious professionals in white-collar jobs? Are they entrepreneurs, small business owners or people working in or aspiring to middle class success or higher? Perhaps they’re creatives, who are hoping to make their passion their career but are currently working a day job to make ends meet. Or are they women who are looking to get on the marriage-and-family track right away? If that’s the case, this may well be an incompatibility; they’re looking for someone who’s more or less on the same level as they are or who has ambitions outside of their day job and is demonstrating the drive to achieve those goals. If you’re happy where you are, your needs are more or less met and you don’t feel much of a push to seek something better, then it’s likely that the issue isn’t your job so much as that you don’t match what they’re looking for. And that’s fine; that’s an indicator that you and they were likely not compatible, not in the ways that would be necessary for a long-term match.
Another thing to consider is to look at how talk about your job. Customer service conjures up a wide range of possibilities, from being the person at the big-box retailer processing returns and exchanges to being the voice on the other end of a company’s 800 number, or the chatbot on a company’s webpage. If you’re describing it to your matches the way you did to me, then honestly, you’re painting a very vague picture that doesn’t make it sound terribly appealing and leaves a lot of room for interpretation.
Part of it is that you start off sounding kind of negative about it. You aren’t apologizingfor it, exactly, but you’re treating it as though it were a mark against you, before backtracking to explain why it’s not so bad. By the time you get to “the pay is good, the benefits are gold-plated”, you’ve already set an image in people’s heads and it’s hard to shift that. So I’d start with giving either your job title or a more precise description – “I do X for the Y department of the government” rather than just “customer service”. Talk about what you do, specifically – “I help people with questions about their tax returns” or “I assist people getting access to government programs that they’re entitled to” or whatever the actual description is. You can follow it up with “It’s not the most exciting gig, but the pay is good, the hours are flexible, I can work from home and I get a government benefits package, which is pretty huge.”
This gives a better idea of what you do without the negative associations that come with “customer service”. While it doesn’t come off like anybody’s dream job, it certainly doesn’t seem like a bad one. But if you’re describing it to your matches the way you describe it to me, then you sound like you’re saying “I work a dead end job,” and all the good parts are going to fade to background noise. As a result, you leave people with the impression that either you’re stuck there and have no prospects or you have no ambition to move on to something better.
Which brings me to my analysis. I don’t think it’s your job, per se; I think it’s about how you’re coming across to other people. While the job itself may be a turn-off for some – more on that in a second, I think that the bigger problem is that you give the impression that you’ve either settled for this and given up, or else you don’t have the drive to do better. And while I fully get not wanting to give up your benefits – trust me, I’ve seen what state employees get, never mind federal employees – the fact that you’re giving reasons why you’re not looking for another job kind of stands out to me. There’s a difference between “I’m trying to find something better, but the job market sucks” and “I don’t see the point, so I’m not going to bother.” The former indicates that you’ve got initiative and drive but you’re hindered by outside forces. The latter suggests to people that you’re kind of a slacker. Needless to say, one is relatable and the other is… less attractive.
Obviously not everyone needs to be a captain of industry or determined to make it to the C-Suite, and f--k knows that a job with good insurance is worth a lot of frustration. But the issue I think you’re running into is that the way you’re coming across sounds like you’ve given up before you’ve even started and in a manner that’s pretty defensive. To be fair, you’re relating this to me, not to your Hinge match, and it’s possible you’re phrasing things differently. But if I were to pick up a similar vibe from someone I’d matched with on a dating app, I’d start thinking twice about whether I wanted to continue that conversation for much longer.
Now to be clear: I’m not saying that you need to get off your ass and get out into the job market. What I’m saying that the version of you that you’re conveying through your words to me strikes me as a negative. If you’re framing it this way with the people you’re matched with, especially if they’re someone who’s goal oriented or career driven, then it increases the odds that they’re going add a mark in the “minus” column. If that’s the sort of person you’re hoping to match with, then either you need to adjust how you talk about your job or have other things going on that you can point to that would counterbalance things.
One of the things I recommend for people in lousy jobs is to talk about your ambitions – “yeah, this is what I do to pay the bills and keep my insurance. My real passion is $OTHER_THING_I’M_WORKING_TOWARDS…” and talk a little about how you’re trying to get to that place. You don’t need a grand side hustle or some plan about how you’re going to get rich; you just want to show that you’re doing more than coasting along. Ambition and passion are attractive qualities and demonstrating that you’re actually pursuing those goals tells people that you’re going to be more than just an anchor or worse. You don’t need to be rich or upwardly mobile to date; people just want to know that you’re going to pull your share of the weight. If their goals include things like “having a family”, then that weight’s going to be considerable. Your share of the weight doesn’t have to be financial, but it needs to be something that will help spread the burden around so that no one person is going to collapse under the weight of it all while the other just farts around.
(This, incidentally, is also why you should talk up the benefits when talking about your job. Government insurance plans are no joke; I’ve got people close to me whose health issues would bankrupt their entire family if not for gold-plated insurance from state and federal employment.)
So TL;DR: don’t make assumptions, look for actual patterns. If it is about your job, pay attention to how you’re talking about it and the impression you’re giving about yourself. You can describe it in a more appealing – and more accurate – way that emphasizes the good parts and why it’s a good fit for you right now. And when you do so, avoid the talk that makes you sound less driven and more resigned; that tends to be a turn off.
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Please send your questions to Dr. NerdLove at his website (www.doctornerdlove.com/contact); or to his email, doc@doctornerdlove.com