DEAR HARRIETTE: Your advice to “Luddite” about using her off hours to get up to speed on technology was spot on. I'm an IT professional, and sometimes look for technology updates and tutorials on YouTube. Another excellent source of free tutorials that provides feedback on learning is Free Online Learning at GFCGlobal, edu.gcfglobal.org/en. -- Computer Help Desk Professional
DEAR COMPUTER HELP DESK PROFESSIONAL: I am a big believer in taking action to improve your life. It can seem daunting to approach simple technology when you don’t understand it. But we cannot give in. Instead, do the research, figure out what you don’t know and seek out help to learn. Nobody is expected to naturally know how to use various programs. Your downfall is if you do not take the steps to get educated. Thank you for the resources you have offered.
(Harriette Cole is a lifestylist and founder of DREAMLEAPERS, an initiative to help people access and activate their dreams. You can send questions to askharriette@harriettecole.com or c/o Andrews McMeel Syndication, 1130 Walnut St., Kansas City, MO 64106.)