DEAR HARRIETTE: I am a resident assistant in my last year of college. During my time in my university's residential life department, I have seen many changes that have negatively impacted their residential staff and made it harder for us to form genuine connections with our residents. Our opinions are often overlooked as inexperienced even though we are the closest to the resident students. Over the course of a year, I've had several run-ins with my supervisors that have ended in heated exchanges.
Since this is my last year in college, I would prefer to step away from this position and enjoy the time I have left; however, many people are advising me against that. The benefits that come with being an R.A. are financially helpful, but I do not think I deserve to endure workplace mistreatment for any dollar amount. Should I resign to protect my peace of mind or push through for the monetary benefit? -- Help the R.A.
DEAR HELP THE R.A.: I recommend that you stay, primarily so that you can practice dealing with difficult people. In the working world, this happens more than you will want to be true. The best thing you can do is learn how to stand up for yourself, how to remain silent, how to do the best you can in a hostile situation and so forth.
Do your best to keep a cool head. Think about the students for whom you are responsible. How can you stand up for them and be heard? Perhaps writing up weekly reports that point out concerns and include recommendations for improvement? When dealing with supervisors, stay calm -- even when they aren't. Stick to your points, and if there is a senior supervisor, report to that person when you are at an impasse.