DEAR HARRIETTE: I live in a nice apartment building in Los Angeles, and it costs a lot of money to live here. Since I pay such a premium, you would think that my neighbors would all be respectful. However, my upstairs neighbor plays music so loud all the time, I can still hear his music at 2 a.m. I’ve asked him to turn down the music many times, and he refuses. I have contacted management, and they don’t do anything; I receive vague responses or no follow-up at all, and the noise continues as if no rules exist. I'm frustrated and starting to feel helpless in my own home. I work hard and pay my rent on time, and I expect to be able to sleep at night without a disruption.
I don’t want to be a difficult tenant, but I also don’t think it’s unreasonable to expect peace and quiet at 2 a.m. How do I handle this situation when official complaints have gone nowhere? At what point is it acceptable to escalate, and how can I protect my peace without creating an ongoing conflict with my neighbor or my building management? -- Can’t Sleep
DEAR CAN’T SLEEP: At this point, your neighbor has already created an ongoing conflict, so it is reasonable to involve the police. Most neighborhoods have noise ordinances. Check to see if there is one in place for where you live. You can also call 311 or visit lacity.gov/myla311 and report your concerns. Document as best you can when and how often your neighbor blasts music at night. The police should send someone to investigate.