DEAR HARRIETTE: I'm currently living in a so-called “luxury” apartment that was built just last year, and I pay a significant amount of money in rent. Unfortunately, my room is absolutely freezing, and it’s making it nearly impossible to feel comfortable in my own home. I’ve already had maintenance come to seal the windows and walls, but that hasn’t solved the problem. I’ve had multiple meetings with management, hoping they would take responsibility and offer a solution, but they keep telling me there’s nothing they can do. I feel like I’m being taken advantage of because this apartment is advertised as a luxury property, yet the living conditions aren’t up to standard. I’ve tried using space heaters, but that’s just driving up my electricity bill and still doesn’t solve the issue. I don’t know what my rights are as a tenant in this situation or what steps I can take to escalate the issue further. Is there anything I can do to hold management accountable or advocate for myself in this situation? How can I ensure I’m not stuck paying so much for a home that doesn’t meet basic living standards? -- Too Cold
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DEAR TOO COLD: It’s time to engage your local government. Call 311 to report the lack of heat. Provide all of the details that you can, including any promises management has made. Talk to other tenants to find out if you are the only one having this issue, or if others are also suffering. The more people you can get to complain, the better chance you have of getting results.