DEAR HARRIETTE: I'm having a dilemma with my best friend. Lately, I’ve been embarrassed by her increasingly rude behavior toward service workers. We recently went to a restaurant, and she was unbelievably disrespectful. She ordered her food, and when it came, she kept asking where her smoothie was. They said it should be on the way, but it wasn’t because she never actually ordered it. She kept badgering the staff about it and eventually got the free smoothie she was angling for. Also, she went up to the line cook who made her burger and said that there wasn’t enough sauce on it. I didn’t hear the full exchange, but by the way he recoiled from her when he handed back her food, I could tell it wasn’t a good one. I've tried addressing it subtly, but it doesn't seem to make a difference. How do I approach this situation without damaging the friendship, yet communicate how her behavior is affecting me? -- Rude Friend
DEAR RUDE FRIEND: Who says you have to be subtle? Your friend has proven that subtlety doesn’t work for her. She needs you to be direct and illustrative. Tell her you need to talk to her about something that is bothering you. When you are together, describe how she has behaved with you out in public recently and how you feel about it. Make her understand what you observed about how her behavior impacted the service workers around her and how inappropriate you believe her actions and words were. Let her know she has been behaving in a rude and dismissive manner, and you need her to stop. If she is mad at you for a while, so be it. Friends have to stand up for what’s right -- even if the cost is temporary disconnection.