DEAR HARRIETTE: I bought some jewelry from a vendor, but I needed to return it. We organized the return, but she gave me the wrong ZIP code. It took me a month to track the package so that she could pick it up. Now it has been another month, and she hasn’t gone to pick it up. At this point, I’m tired of waiting for my money back. It’s on her that she has had family and work issues and hasn’t been able to go to the distribution center to pick up the package. I feel that I should not have to wait any longer.
The vendor agreed to refund me if I returned the items to her. I have done my part. How can I get her to comply? It’s the holidays, and I could use that extra money. Plus, I don’t like the way she is handling her business. It shouldn’t take nearly two months to resolve this situation. -- Money Back Please
DEAR MONEY BACK PLEASE: Contact the vendor and express your sorrow for whatever challenges she has been facing. Also let her know that you believe you have waited long enough, and you would like to receive a refund now. If you use any of the electronic methods of money transfer, suggest that to her. If you paid by credit card, ask her to refund your card. Make it clear that you would like those funds to be released to you as soon as possible. Give her a date by which you expect to receive them. Make it clear that you are no longer willing to wait for her to go to the distribution center to retrieve the items. You have given her plenty of time to handle that -- and the items would have reached her directly had she given you the proper address.