DEAR HARRIETTE: My daughter got a bike for her birthday a couple of years ago, and she still can't ride it. Now that she's 10, she is embarrassed that she hasn't learned to ride while all of her friends can.
I don't want her to feel embarrassed. I want her to learn and be free to experience this childhood joy. She doesn't want to learn from me. What can I do? -- Frustrated Mom, Flint, Mich.
DEAR FRUSTRATED MOM: If you believe that your daughter really does want to learn but it just hasn't happened yet, find a neutral party to help. A patient adult who is a good teacher -- perhaps someone from a bike shop or from the local YMCA -- could give your daughter a few lessons. Or, if your daughter has a friend she trusts who is a good rider, they could have private lessons together. The camaraderie may help your daughter gain confidence, which is half the battle in being able to keep her balance and ride like the wind!
DEAR HARRIETTE: My identity was stolen, and I lost all of my email contacts. It is so frustrating. What's more, a few friends have told me they are mad because I haven't responded to their emails. I explain that my account was shut down because of identity theft, and I ask them to give me their info again. Although they give it to me, they look at me funny, like they don't believe me. I don't know what else to tell them, other than to go through the whole long story of how I lost everything and have to start over.
Why can't they believe me and be supportive? I am trying to rebuild my contact list. It's not personal that I can't remember their phone number or email address. I got hacked. -- Violated, New York
DEAR VIOLATED: I, too, have had my identity stolen through email and social media, so I know what you are dealing with. If your friends have not had such a harrowing experience, they don't know what a complete violation this hacking can be to your life.
The best you can do is continue to reach out and ask your friends to help you by providing their information again. If they are unsympathetic, chalk it up to ignorance (they really don't understand) and move on.
In the future, you should save your contact information in more than one location -- and preferably in writing -- so your key contacts don't disappear in times of emergency.