life

Age-Old Wisdom Still Resonates

Harvey Mackay by by Harvey Mackay
by Harvey Mackay
Harvey Mackay | November 19th, 2018

Quotes, aphorisms, proverbs or whatever you want to call them -- I’m a junkie. I picked up the habit from my father, who was an Associated Press journalist. Readers of my nationally syndicated column will recognize them as morals.

They need to be short, snappy and to the point. A good moral or proverb must teach a lesson, and I am not offended when I hear they are readers' favorite part of my column. Readers tell me that my morals are displayed on their refrigerators, company bulletin boards, auto dashboards and office walls.

One of my sources is reading proverbs from around the world, since we know so many of the American proverbs. Do some of these sound familiar? People who live in glass houses shouldn’t throw stones. Look before you leap. Two heads are better than one. A friend in need is a friend indeed. An apple a day keeps the doctor away. Don’t judge a book by its cover. If at first you don’t succeed, try, try again. Strike while the iron is hot. Never put off until tomorrow what you can do today.

My only problem is that I have collected so many that I will never be able to attach all of them to a column or book chapter. And I think these messages can stand alone, even though I would love to expand on them! Here are some of the best ones I’ve found from around the world. If you want to read more, a good resource is “Proverbs From Around the World,” compiled by Norma Gleason.

A wise man changes his mind; a fool never will. -- Spanish

He is bad who will not take advice, but he is a thousand times worse who takes every advice. -- Irish

The thief is sorry that he is to be hanged, not that he is a thief. -- English

It is easy to forget a kindness, but one remembers unkindness. -- Indian

Fear less, hope more. Eat less, chew more. Sigh less, breathe more. Hate less, love more, and all good things are yours. -- Swedish

Don’t believe everything you hear, nor tell all that you know. -- Italian

He who goes unpunished never learns. -- Greek

Where there is no shame, there is no honor. -- West African

A good conscience makes a soft pillow. -- German

If you strike mud against the wall, even though it does not stick, it will leave a mark. -- Arab

The less one thinks, the more one speaks. -- French

If you play around the beehive, you must expect to be stung. -- Greek

He who has everything is content with nothing. -- French

The sky is the same color wherever you go. -- Persian

That which one cannot have, one should not desire. -- Swedish

What is impossible to change is best to forget. -- Slavic

One cannot help many, but many can help one. -- Chinese

To make excuses before they are needed is to blame one’s self. -- Spanish

Ask the experienced rather than the learned. -- Arab

To know the road ahead, ask those coming back. -- Chinese

An old broom knows the dirty corners best. -- Irish

Water and words are easy to pour, but impossible to recover. -- Chinese

Opportunities you have missed will not return. -- West African

Hours once lost cannot be regained. -- Slavic

You can hardly make a friend in a year, but you can easily offend one in an hour. -- Chinese

A man cannot become perfect in 100 years; but he may become corrupt in less than a day. -- Chinese

One who grabs too much may lose it all. -- Swedish

Patience is bitter, but its fruit is sweet. -- French

The future belongs to him who knows how to wait. -- Russian

Fall seven times, stand up the eighth time. -- Japanese

Pride leaves home on horseback, but returns on foot. -- German

If only one knows it, it is a secret; if two know it, it is public. -- Indian

The sword wounds the body, but words wound the soul. -- Arab

Two good talkers are not worth one good listener. -- Chinese

Whoever cares to learn will always find a teacher. -- German

The one who saves something has something. -- Swedish

Liars need good memories. -- French

Scales tell us what is light and heavy, but not what is gold and silver. -- German

The man who knows the price of everything knows the value of nothing. -- Irish

Intelligence consists in recognizing opportunity. -- Chinese

Wonder is the beginning of wisdom. -- Greek

Mackay’s Moral: "Learning is weightless, a treasure you can always carry easily." -- Chinese

life

Scrappiness Is a Warm Success

Harvey Mackay by by Harvey Mackay
by Harvey Mackay
Harvey Mackay | November 12th, 2018

Whether you are trying to launch your entrepreneurial vision, close a big deal, land your dream job, get that promotion or support a philanthropic effort, we are all looking for that spot-on gesture that’s the perfect balance of clever, classy and creative to help us move our intentions forward.

The quest for great ideas to stand out from the competition is challenging, but it can also be a fun adventure.

My friend Terri Sjodin, a public speaking and communications consultant, suggests, “It may be time to get a little scrappy -- make a bigger effort and shake things up to create new opportunities and connect with key decision-makers.”

A scrappy effort is a winning mix of attitude, strategy and execution. (And, when it comes to the big picture, whatever your goal, keep in mind that you don’t have to score on every play -- just advance the ball.) Small actions can have a big impact. Then again, sometimes you need the big ideas to get the big results.

To help you to connect with that key contact, here are a few simple, easy-to-execute ideas to get you started from Terri’s book “Scrappy: A Little Book About Choosing to Play Big.”

Small efforts might include:

-- Handwrite personal cards and notes. I’m a big believer in this strategy and like to say that small notes yield big results, in part because they are a rarity today. Don’t just send a generic holiday card with no personal sentiment or note. Terri says that “doesn’t make an impression, except to say, ‘You are one in a large stack of people on my list.’”

-- Reach out to people on unique holidays or occasions. Why send a traditional holiday greeting card and get it mixed in with all the others? Send a Thanksgiving card instead. And don’t forget New Year’s or St. Patrick’s Day for your Irish friends.

-- Perform random acts of kindness. Simple gestures like volunteering to help at an event or stay late to work on a project can go a long way.

She also suggests medium efforts, such as walk meetings. “Instead of sitting down for a meal and taking in extra calories or having another boring office meeting, why not step outside and change the view,” Terri writes. “Invite somebody you want to visit with to meet you for a beach walk, nature walk, power walk. Change things up and stay active at the same time.”

Terri also lists several medium items that are near and dear to my philosophy, like using your social calendar to network; inviting people to breakfast, lunch or dinner and picking up the check; and sending creative and unique gifts.

Among the large efforts she recommends are:

-- Hire a ride or provide the ride. If you are going to the same event, why not offer to pick that person up or possibly even hire a chauffeur and go in style? Offer to be a designated driver or take someone to the airport.

-- Treat your guest to a special outing. I built my envelope manufacturing company on T and E -- tickets and entertainment. There are lots of events to take clients to -- concerts, sports and charity galas. Golf can be a strategic play for me because if I can get a key contact out on the golf course, it provides me four hours of time to connect.

In all, Terri provides a wide range of creative ideas on scoring points and building relationships. It doesn’t have to be an over-the-top gift -- it is about creating authentic connection. What I noticed in all these points is the importance of knowing your customer or key people. That’s where the Mackay 66 Customer Profile comes into play. Get to know your decision-makers inside out -- their families, hobbies and interests. Discover what turns that person on, and then use this information to humanize your selling strategy. Find the Mackay 66 on my website: harveymackay.com.

Terri’s book puts you in the right mindset and provides creative examples and tactics from scrappy people who crafted a “clever work-around” and got the win, the deal or the opportunity.

She stresses that scrappy execution comes down to the little things. Or as I like to say: Little things mean a lot -- not true. Little things mean everything." Terri stresses that you must take action and launch an effort, adding, “Execution kicks strategy’s butt! Stay Scrappy!”

Mackay’s Moral: Don’t worry, be scrappy.

life

Innovation Is Never Out

Harvey Mackay by by Harvey Mackay
by Harvey Mackay
Harvey Mackay | November 5th, 2018

Seymour Cray, the founder of Cray Research and a legendary free spirit in the management community, was once asked -- according to a Wall Street Journal story -- to produce a one-year and a five-year plan.

The next day, he produced two three-ring binders, each containing a single sheet of paper. In the first binder, Cray had written, “Five-Year Plan: To produce the world's fastest computers.”

The sheet in the second binder read, “One-Year Plan: To complete one-fifth of the Five-Year Plan.”

That probably wouldn’t pass muster at most organizations; it might in fact be considered insubordinate. Or was it just an example of Cray's innovative nature?

Innovation is one of the buzzwords of the decade for business. Innovation is crucial to an organization’s long-term success. An article in Forbes Magazine said that CEOs believe innovation is the most important factor for growth.

A mission statement is important, but it is just a first step. The goals of the organization should constantly be reinforced with an eye toward innovative processes that will help achieve those goals.

If you want more imagination and innovation in your workplace, you have to give people space: physical space in which to work uninterrupted and creative space to develop and test ideas without interference.

The best way to motivate employees to become more creative and innovative is by developing job descriptions that focus on what they can do instead of what they cannot. Set clear expectations for innovation. Talk about the kind of ideas you want to see, and what you don’t. Clarify deadlines and requirements for everyone.

Stretch people’s skills and imagination by challenging them to excel. Give them a jolt from time to time -- a tough problem or a tight deadline that forces them to think differently.

Allow people to take chances and fail. That doesn’t mean being reckless, but being willing to try something new, even if it’s not guaranteed to succeed.

Bring a wide mixture of personalities and skills to your team. The more exposure to new ways of thinking people have, the better their ideas will be.

A high-performing team thrives on creativity and innovation. If the status quo is a default position, or if it’s just easier to rely on what’s worked in the past, chances are the results will not reflect anything close to innovation. If you aren’t asking these questions, you could be missing golden opportunities.

How do you define innovation? You don’t want to be too open-ended, but at the same time you should avoid unnecessarily limiting the scope of ideas. Just be sure that innovation has a clear, positive effect on how to get things done.

What are your goals? Let everyone know what you’re looking for. You want to launch a brand-new product every year, for example.

How do you measure success? If you can’t track the impact of innovation, no one will take it seriously. Maybe you want 10 percent of your revenues to come from products that are less than five years old. Or maybe you want to cut your energy bill by 20 percent in the next six months.

How do you encourage innovation? Analyze your process for generating, testing and implementing new ideas. What obstacles does your team face? How could you streamline things?

Do you have a pipeline? Ideally, innovation should happen all the time. Your team should have new ideas coming in and being tested on a constant basis. If that’s not happening, dig deep to determine what you can do to spur more creativity.

Do you have an end game? You can debate, test and adjust your ideas, but your team needs to be able to commit to a specific direction or conclusion. Determine how you will decide which projects to support and when enough is enough. You have to know when to leave the experimental phase or you’ll never get the results your organization needs.

Elias Howe, who for years had been trying to invent a practical sewing machine, fell asleep one night and had a nightmare. He dreamed that soldiers had captured him and were threatening to run him through with their spears. Howe noticed that the warriors' spears all had holes through them at their pointed ends. When he suddenly awoke he realized the idea that would lead to a perfected sewing machine: use a needle with a hole not through its base or middle but through its tip.

Mackay’s Moral: Innovation is a decision that successful organizations make every day to ensure successful tomorrows.

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