DEAR ABBY: I am a flight attendant for a major carrier. I encounter rude passengers every single day, as well as people (including children) with no manners. I accept that not everyone will be friendly to me. Some people are not capable of being friendly, and others may be going through personal issues and not realize they're being rude.
I have a colleague, "Joel," who can't get past this. If a passenger doesn't say "please" or "thank you," Joel will respond with, "What do you say?" or, "What's the magic word?" or a sarcastic, "You're welcome!" if a thank-you hasn't been given. I am appalled by this. While I agree that manners are important, I don't feel it's my place to educate our passengers. Joel gets his point across with a rude, condescending tone.
What's your take on this? Is Joel out of line or offering a valuable lesson? How can I voice my objection and tell him he's embarrassing his co-workers, the passengers and himself? -- ATTITUDES IN ALTITUDES, IN FLORIDA
DEAR A IN A: From my window seat it appears there may be stormy weather ahead for your co-worker. However, this is a lesson he will have to learn for himself, so stay out of it. One of these days when he asks a passenger what the "magic word" is, someone is going to give him one that can't be printed in a family newspaper. Yes, Joel is out of line, and when enough passengers complain about him to the airline, he will suffer the consequences.