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Beware Costly 'Change Orders'

The Housing Scene by by Lew Sichelman
by Lew Sichelman
The Housing Scene | January 30th, 2015

Nothing is more of a budget-buster on a remodeling project than a so-called "change order." Sometimes, if the job is not well planned and properly bid, there might be several change orders, all adding up to financial disaster.

A change order is exactly what it sounds like: any deviation from the original plan. For example, as a project progresses, you might decide you want the more expensive cabinets. You request that with a change order.

According to Kevin Casey of New Avenue Homes -- an Emeryville, California-based remodeling company with an online platform to help clients through the potentially harrowing remodel experience -- one of the root causes of "change-order-itis" and the resulting blown budget is unscrupulous contractors.

Not all contractors fall into this category, of course. In fact, most don't. But the occasional bad apple uses change orders in what Casey calls a "strategic and deceitful way" to offer low bids and then work you over for additional payments above and beyond the quoted price.

Recently, Casey reviewed more than 120 New Avenue projects and all of the projects' submitted change orders. The result was a list of the 18 most common ones, and paying attention to them is a good idea. That way, you can be ready to review any bid you receive to make sure as much as possible is included.

Interestingly, Casey found that 13 of the 18 most expensive were discretionary, meaning they were requested by the customer.

"They often pop up as a project is progressing on budget because the customer had a little reserve socked away for overages that never came," the New Avenue founder says. "The good news is that a perfect project can have 20-plus changes that you willingly choose to make and still complete the work on budget."

We'll get to those changes in a moment. First, let's look at the five changes considered to be non-discretionary -- the unpleasant ones. Sometimes, the cause is something beyond anyone's control, such as an unreasonable building inspector. But other times, the architect, engineer or contractor dropped the ball or overlooked something.

"In a complex project, this happens, and a little leeway is fair," says Casey. "But if it happens too often, it becomes a real question of competence. Many professionals are quite adept at shirking responsibility."

Generally, if the non-discretionary change orders are 2-4 percent of the initial bid, Casey says it is a well-run project. But going to 25 percent, 50 percent or even 100 percent over budget is obviously worrisome.

His advice: "Any contractor heading down that path with his first invoice should be offered two options: Eat the cost or walk away so a better contractor can do the job."

Here's New Avenue's list of the five worst change orders:

-- Excavate an additional two feet for foundation improvements; fill with compacted gravel and additional concrete. Cost: $6,042.

-- Fireproof the laundry area. ($2,151)

-- Add a new water line from street to main home to increase capacity for fire sprinklers. ($5,505)

-- Add fire sprinklers due to code changes made several years earlier. ($4,360)

-- Replace electrical panel in main home with a new 200-amp service, including a wire from the street, new panel and all breakers. ($3,272)

Now, here are the 13 discretionary changes that you might want to consider as part of your initial bid:

-- Add a bay window to the home. Cost: $5,684.

-- Upgrade windows. ($4,086)

-- Install a fenced-in trash area and stone flatwork in the yard. ($3,393)

-- Add a gas line to a backyard cottage to upgrade from electric stove to gas. ($3,000)

-- Upgrade siding. ($2,325)

-- Add tile to main home entry stoop. ($1,880)

-- Add crown molding to living room and kitchen. ($1,761)

-- Install a skylight in a loft. ($1,487)

-- Additional tile wainscoting in bathroom and tile nook in shower. ($1,050)

-- Change from stained concrete floor to tile floor throughout 610-square-foot space. ($1,050)

-- Add false wood beams to living room. ($996)

-- Add extra lighting fixtures throughout house. ($835)

-- Provide and install 8-by-4-foot redwood fence and lattice for trash cans. ($771)

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Get Ready to Apply for Financing

The Housing Scene by by Lew Sichelman
by Lew Sichelman
The Housing Scene | January 23rd, 2015

With interest rates remaining at or near record lows, gasoline prices tumbling to their lowest in a half-dozen years and the Federal Housing Administration stepping up to the plate by lowering insurance premiums, 2015 is already being called the year of the first-time homebuyer.

But whether you are planning to jump into the ownership waters this spring, this summer or even next fall, there are several steps you should start taking now so that there are no surprises when you are ready to get your feet wet:

-- Credit record. Your credit history is the key to not just whether you are eligible for the lowest mortgage rates available, but also whether you can obtain a loan at all. So obtain a copy of your credit records from all three major credit repositories – TransUnion, Equifax and Experian -- and look for any errors or issues that must be dealt with.

It can take several months to correct discrepancies, so the sooner you get your files, the better.

-- Credit score. Your credit record will be used to determine a credit or mortgage score, which is the holy grail of mortgage lending. The higher the score, the easier it will be for you to qualify for financing. So you want to clean up any deficiencies in your record.

Here, it might be wise to align yourself with a good mortgage broker or loan officer who understands how scoring works. Why? Because a simple step that seems logical to you may actually lower, rather than raise, your score.

For example, it is often best to leave an old deficiency on your record and concentrate on newer issues. Paying off an old judgment can raise your score a few points, but by paying it off, it becomes a new problem in the eyes of the scoring software, and that can wind up lowering your score more than it raises it.

-- Tax credits. Many states and even some localities offer tax credits for first-time buyers. Start looking for what your jurisdiction has to offer.

For example, Illinois, Ohio, Kentucky, New Hampshire and Washington, among several others, offer help in the form of down-payment or closing cost assistance for rookie buyers who qualify. Generally, eligibility is based on income, and there may be limits on how expensive a property you can purchase.

A good place to start searching for assistance is the Department of Housing and Development. The federal agency does not make grants directly to individuals, but it does grant money to organizations that is earmarked for first-time buyers. Learn more at hud.gov.

-- Counseling. Consider aligning yourself with a housing counselor, who can help guide you through the maze and offer impartial advice that you may or may not receive from your lender of choice.

There are many free counseling agencies available throughout the country. Again, you can start your search for government-approved agencies at HUD or the FHA (fha.gov).

-- Paperwork. When you finally apply for a home loan, you are going to be asked to turn over a bevy of papers, from pay stubs to tax returns, so become familiar with what's needed by your lender. Gather up what you can now, so the burden will be lighter later.

Here's a short list of what you will be asked to produce (some documents can be gathered now, but others will have to be current when you apply):

Federal tax returns for the previous two years, signed and with all schedules; W-2, 1099 and K-1 earnings forms that accompanied those returns; most recent 30 days of pay stubs or earnings statements showing year-to-date earning, and all pages from bank and investment account statements from which you will be paying your deposit, down payment and closing statements.

Also, a clear color copy of your driver's license, passport or other government-issued ID, and a copy of your most recent canceled rent check to verify your monthly housing cost. If you are self-employed, own investment property, or have been at your current residence or place of employment less than two years, even further documentation will be required.

"Once these basic documents are submitted, additional ones will be requested to clarify and expand on information already received, so the better prepared you are, the more smoothly and quickly your purchase will progress to close," says Chris Carter, a loan originator with the Paramount Residential Mortgage Group in Naples, Florida.

-- Saving. The more money you produce at closing as a down payment, the lower your monthly house payments will be. So if you haven't already, start saving now. Even if it's only $100 a paycheck, your savings should mount quickly.

Remember, once you buy a house, you are going to have a monthly payment. So setting aside money now will at least get you used to coming up with extra cash you'll need later on.

Many people try to set themselves up on some kind of budget, which is great if you can stick to it. But statistics show most fail at that exercise, so saving is a preferable alternative, says Donna Skeels Cygan, author of "The Joy of Financial Secuirty" (Sage Future Press, 2013).

"People so often fail to budget because, just like going on a bland diet, it's restrictive and makes us feel deprived," Cygan says. "That's why I suggest to my clients that they ditch their budgeting efforts ASAP and focus on saving instead."

Cygan admits that at first glance, this may feel like splitting hairs. But there's one important difference between budgeting and saving.

"With saving, you stay focused on something positive because there's (almost) literally a pot of gold waiting for you at the end of the road," she explains. "Instead of dwelling on what you're doing without, you can track the growth of your assets and take comfort in your future financial security."

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Finding a Good Tenant Is Key to Rental Investment

The Housing Scene by by Lew Sichelman
by Lew Sichelman
The Housing Scene | January 16th, 2015

Location is often described as the most important thing in real estate. It's said to be the second and third most important things, too. But in the rental housing market, finding a high-quality tenant trumps location every time.

"The essence of an investment in real estate is a good tenant," says James McClelland of the Mack Cos., one of the largest owner-managers of single-family rental properties in the Midwest. "A good tenant in a bad location is better than a bad tenant in a good location."

The trouble is, most novice landlords -- and even some experienced ones -- don't do the legwork necessary to land a top-notch tenant who will pay his rent on time and take care of the place, hopefully as if it were his own. And that's when landlords get burned.

Nearly 60 percent of the landlords and property managers polled recently by LeaseRunner, an online leasing company, identified "finding the right tenant" as the most challenging aspect of rental real estate.

Perhaps the only thing more difficult than putting in a good tenant is getting out a bad tenant. But if you hold out for a sound one, you won't have to go through the costly, time-consuming eviction process.

McClelland, whose company manages about 570 single-family rentals, including 200 owned by others, maintains there are plenty of good tenants looking to rent a nice house. "You may have to go through a bunch of (prospects) to find one," he says, "but it's worth it."

So, whether you are an "accidental" landlord who has no choice but to rent your house or an investor looking to cash in on what is expected to be a booming single-family rental sector, here's how Mack Cos. goes about it:

For starters, personally meet your prospects at your property to show them around, answer their questions and ask a few of your own.

There's no hard rule about appearances. A guy with a bunch of tattoos who shows up on a Harley could just as easily be Mr. Right -- as long as the bike isn't too loud -- as a seemingly clean-cut guy who arrives in a Prius. But if he or she doesn't seem to give a hoot about personal hygiene, chances are they won't take any better care of your house than they do of themselves.

Don't discriminate because of race, color, religion, sex or national origin. Still, if you get a bad vibe about the person, or if something doesn't seem right, go on to the next one.

You also have to ask the right questions. Most novice landlords ask about such things as hometowns and high schools, McClelland says. "They just want to see if they like the person, without any understanding of their financial capabilities."

It's better to purchase a standard rental application form at the local stationery or office supply store and have your prospect fill it out completely. Most important, you'll want to know how long they have lived at their current address, how much rent they pay, where they work and how much they earn. Also ask why the person is leaving. It could be that he is being evicted, but it also could be that he has no choice. Maybe the owner is selling the place or wants to rent to a relative.

Now verify everything. Start by interviewing the current landlord on the phone. How much is the rent? How long has the potential tenant lived there? Did she take care of the place? Any problems?

Yes, you want to make sure everything matches up. But during the course of your conversation, you also want to listen for something on the order of, "I'm sorry So-and-So is leaving," or, "He was really a good tenant; I hate to lose him."

Also call the prospect's employer to verify her employment. Mack Cos. looks for people with three years' tenure at their current workplace. "You want to make sure they are stable, not job-jumping," McClelland says.

Next, pull a credit report on the prospect and run criminal background and "skip-trace" checks. If you don't have an account with a credit reporting agency or tenant screening service, ask your real estate agent to perform these services on your behalf.

You can charge the prospect a fee for this. In fact, doing so often weeds out the bad apples who don't want to pay because they know what the results will be. But you can't use the credit report as a profit center.

Here, you are looking at how prospects pay their bills. If they are late or don't pay at all, chances are they are going to treat the rent payment the same way. "A landlord needs his rent on time because he has to make his mortgage payment on time," McClelland says.

McClelland's staff also visits prospects at their current residences to get an idea of how they maintain their homes. "How they take care of their current property is indicative of how they will take care of yours," he explains.

If the would-be tenant does not meet your standards, you can deny the lease or ask for a co-signer, a larger security deposit or even a higher rent. But if you take any of these "adverse" actions based on a credit report or a report from a tenant-screening service, you are required by law to give the prospect the name, address and phone number of the agency that supplied the report.

Following these steps will help protect your investment, but the work doesn't stop there. Now you have to manage the property.

There's more to it than just collecting rent, of course. A great way to make sure your rental house is being taken care of is to go to the place in person every month to pick up the check. That way, you can look around to see for yourself that the house is in the same condition it was when the tenant moved in.

McClelland concedes that this takes time. "But you know what takes more time?" he says. "Making costly repairs to the property because you haven't checked on the tenant in months, then finding out the property was poorly maintained."

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