DEAR ABBY: The company I work for recently switched to digital phones that show the caller's name and location on a screen no matter where they are in the building. Years ago, I formed the habit of introducing myself when placing a call: "Hi, this is Sally from marketing. How are you, Trent? Great! I'm calling because ..." I have been informed that what I'm doing is old-fashioned, unnecessary and a waste of everyone's time.
The preferred method would be to launch into the heart of the conversation with no introduction, just "Hi. I need instructions for the new projectors," because the person already knows who is calling. To me, this feels rude, especially when talking with someone I see rarely.
I can't help but wonder what the long-term office climate will be like if everyone is so terse. On the other hand, many of my younger co-workers would prefer not to talk at all and conduct business by email or text. Any conversation feels excessive to them, and they are humoring me by answering the phone.
Where is the middle ground here? How can I maintain what feels like basic good manners and human interaction without annoying my colleagues? -- POLITE IN CALIFORNIA
DEAR POLITE: There are certain niceties that make interactions with others more pleasant. While you may no longer have to announce that you are "Sally from marketing," it is polite to inquire how the person is doing or how the day is going. It's a pleasant conversation-starter and a transition into the business you will conduct. Because you are getting flak for it, go to your employer or H.R. for guidance in navigating the new system.