DEAR HARRIETTE: I just got back from my hair appointment at my usual salon. When I made the appointment, they said their protocol is that I had to come with clean, dry hair. There would be no shampooing or blow drying -- what they call a dry haircut. So I went in to get my haircut, and when going to pay, not only did they charge their normal fee ($65) but an additional $3 for their costs for PPE. I totally understand they have been closed down since March, but is it right to charge full price when you’re only getting two-thirds of the service? They are using no shampoo, conditioner, electricity to dry -- not even any hairspray! I would think they would adjust their prices accordingly. I love my hairdresser, but I will NOT be going back. Am I right to be annoyed? Maybe there’s something I’m missing? -- Price Gouging
DEAR PRICE GOUGING: Your hairdresser made one critical mistake by not telling you everything about the new protocols, including the price for reduced services. Yes, it is understandable that they need to figure out how to make up for lost time. The challenge is going to be how to do so without offending their customers. You should speak to them and lodge your complaint. Ask for whatever compromise you want before completely walking away. If enough people complain, they may amend their policy. If not, it is likely that you can find a hairdresser with different pricing for services.
(Harriette Cole is a lifestylist and founder of DREAMLEAPERS, an initiative to help people access and activate their dreams. You can send questions to askharriette@harriettecole.com or c/o Andrews McMeel Syndication, 1130 Walnut St., Kansas City, MO 64106.)