DEAR MISS MANNERS: In these days, where one must rely on technical support given over the telephone in order to repair a problem, what is the proper etiquette when one cannot understand the person giving the technical information? Especially if you are being charged for that information?
GENTLE READER: "I am so sorry, but we seem to have a bad connection -- and with all of this technical language, I am unable to understand you. Could we do a written chat instead, or is there someone else with whom I can talk?"