DEAR HARRIETTE: I’m having trouble communicating with one of my co-workers. It seems as though we bump heads about the smallest issues. I try to see his point of view on things, but most times his logic just doesn’t make sense to me. How can I be more open to understanding his way of doing things? -- Co-Worker Issues
DEAR CO-WORKERS ISSUES: This is where the power of active listening and observing comes in. Admit to your co-worker that you are having trouble seeing his perspective on certain things. Ask him to help you to better understand his ideas. This will signal to him that you care enough to attempt to get what he has to say. When a task is before you, talk to him about how you choose to approach it. Ask him what he would choose to do. Look to see if there is a middle ground. Or, whenever possible, divide the task so that you can do it your way and he can do it his way. Then you can compare to see who was more efficient or if both ways work.
Further, your company may want to enforce guidelines on how certain tasks should be fulfilled so that there are standards in place that everyone must follow.