DEAR ABBY: What do you think of barbers or beauticians who take phone calls and continue to talk to the callers while doing a client's hair? I haven't said anything because I don't want an angry person cutting my hair. It's almost like having a doctor talk on the phone while doing surgery. What do you think? -- HAIR-RAISING IN ILLINOIS
DEAR HAIR-RAISING: A short conversation to book an appointment is one thing, but what you have described is just plain rude. The first time the beautician did it you should have spoken up. Because you didn't, she/he thinks you don't mind.
Hairdressing is a service business, and the client in the chair should take priority. If you are really afraid your stylist would butcher your haircut in retaliation if you complain (talk about passive aggressive!), find someone else to provide this service.