DEAR ABBY: I work in an expensive store that closes at 9 p.m. Clients often walk in here two minutes before we shut the door and spend 20 to 30 minutes inside before leaving. We employees still have to clean after they leave and, after eight hours of working, we just want to get home to our families. Shouldn't shoppers be considerate and refrain from coming in if they know they will be here past closing, or does it not matter? -- JUST WANTS TO GO HOME IN DELAWARE
DEAR JUST: It would be nice if shoppers were more considerate, but part of being in high-end sales is customer service, even though not all of the patrons are as thoughtful as you would like them to be. I'm sure your employer feels these individuals should be catered to, and part of your job is to make them feel welcome regardless of the time. It may not seem fair, but business is business.