DEAR ABBY: May I address an issue that seems like a no-brainer, but apparently is not? I work in an insurance agency handling financial services. I can't believe how many people make appointments and don't show up.
Our agency offers excellent service -- after-hours and on weekends, as well as weekday appointments. When an appointment is made, we take it seriously. We don't cancel if it's inconvenient or we get a "better offer."
We don't work for free, but we can't charge you if you don't show up. If you can't make it, someone else could have your time slot. If you must cancel, please give us as much notice as possible. Let us know if you aren't coming. Some courtesy is in order here. I don't mind after-hours appointments, but I deeply resent being away from my family and having a client stand me up. Thank you for letting me get this point across for all insurance agency workers. -- TICKED OFF IN TEXAS
DEAR TICKED OFF: You're welcome. The common courtesy you're asking for should not be reserved for employees of insurance companies, but for everyone.