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DEAR ABBY: I have had several recent experiences of needing to grab only a few items and quickly check out of a store, only to find the express lane -- which is supposed to be for shoppers with 10 items or less -- occupied by someone with an entire cartload of items.

What is the proper etiquette in this situation? Should I say nothing and allow my time to be wasted by people who think they are entitled? Should I mention it to the store manager or say something to the cashier in the presence of the offender?

Should I bite my lip or bring it to someone's attention? As a former cashier, I feel it is the responsibility of the cashier working the express lane to regulate who comes into it, but the cashiers seem oblivious or apathetic. -- FRUSTRATED SHOPPER IN IDAHO

DEAR FRUSTRATED: I agree that it should be the responsibility of the cashier to enforce the rules -- and where I live, many of them do it effectively. However, because those in the store you patronize are unwilling to risk confrontation, mention your frustration to the manager. It is possible that the cashiers need more training.

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