DEAR ABBY: I have gone to a family-owned hair salon for more than 10 years. I love my stylist, "Suzie," and the other employees. The salon has a comfortable and welcoming atmosphere. However, I think that Suzie, who is one of the owners, has become "too" comfortable.
She's constantly on the phone during my appointments. I wouldn't mind if Suzie picked up the phone when the receptionist was busy, but most of the calls are from family members involved in some sort of drama or crisis. During a single appointment there are often multiple calls, some extremely long.
It seems like styling has become Suzie's "side" job, which is interfering with her "emergency counseling" practice. I feel I'm paying a lot of money for very little attention. Is this how salons are run today? Am I wrong to expect her undivided attention? How can I express my dissatisfaction without ruining our relationship? -- MIFFED IN MINNEAPOLIS
DEAR MIFFED: Hairdressing is a business, and the behavior you have described is unprofessional. Hairdressing involves far more than twisting and trimming tresses. It also involves concentration, and you are being shortchanged in that department.
You do not have to be rude in asserting yourself, just firm. Tell Suzie that you expect more of her attention than she has been devoting to you, or nothing will change. You'll actually be doing her a favor. Her inattention to her business could lose her clients in droves, because I'm sure you're not the only person she's treating this way.