DEAR ABBY: What do you do when someone is just plain rude? I'm talking about someone who cuts in front of you in line, or someone who says something nasty about you, not knowing that his voice carried to you? -- ADVOCATE FOR KINDNESS
DEAR KINDNESS ADVOCATE: When someone cuts in front of you in line, you have two choices: passively accept the situation, or speak up and tell the person firmly, but politely, that you were there first, and the line starts in the rear.
If someone says something nasty about you within earshot, you have two choices: ignore the boor, or say, "I heard that!" I recommend the former.