DEAR ABBY: I read the complimentary letter from Karl Southward to the head of sanitation for the city of Dallas. Why would you want to FILE a letter such as that? My suggestion would be to FRAME THAT LETTER and display it on a wall the majority of workers pass, so they can continually be reminded that a compliment was passed on to them.
I might even go a step further and photocopy the letter and insert it with each employee's paycheck, adding a note saying, "Good job, everyone." You'd be amazed how the morale of the employees would pick up.
I personally send complimentary letters. It's part of my daily "Practice Random Acts of Kindness" mission. Kudos to Karl Southward from Nemo, Texas, for his random act of kindness. -- ANITA PARKS, LIVERPOOL, N.Y.
DEAR ANITA: Your suggestions are terrific, and I'm sure they would be powerful motivators. As someone who believes firmly in the "Random Acts of Kindness" mission, I salute both Karl Southward and YOU as well!