DEAR ABBY: After reading your wonderful booklet, "The Anger in All of Us and How to Deal With It," what advice do you have for people who are on the receiving end? How does one respond to people who have "lost it" and are venting their anger on you? -- BEEN THERE
DEAR BEEN THERE: If they become physical, get out of their way and put as much distance as you can between them and you. But if they're venting their anger verbally, you'd be wise to simply listen. Anger expressed is anger defused.