DEAR HARRIETTE: I have a serious problem with remembering people's names. I have never been good at holding on to names in my head. Over the years, what with my work in public office and all, where I meet hundreds of people every year, I really don't know who the people are sometimes. I have tried to do the word tricks that experts have come up with, but to little success. Usually I get around it, but sometimes I run into people who will even ask me, "Do you know who I am?" At least half the time I do not. What can I do when I am stuck in this embarrassing situation? -- Can't Remember, Denver
DEAR CAN'T REMEMBER: Sadly, I know your pain. I have always been challenged remembering people's names. I sometimes don't remember exactly who someone is when I run into them. Generally, though, I recognize when I know people. With that in mind, I can tell you what I do.
I believe that what is most important is to acknowledge people. Greet them warmly. Make eye contact. Shake hands or give a hug, whichever feels right for you and that person in that moment. If you remember who the person is and why you know each other, say something that connects you both to that shared experience. If you recall the last time you saw each other, bring up that moment.
I sometimes ask people to remind me of their name. When I am out and about with others, I let my friends know that I often have what my daughter calls "brain farts" when it comes to names, so they help me with introductions to reduce any discomfort.