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Frequently Asked Questions at uExpress

Got a question about uExpress.com? Click the links below for answers. If you still have questions, draw a 3-panel comic strip that describes your question over seven consecutive days. If you can't draw, e-mail the uExpress editors from this page.

What is the Universal Uclick Network? Send to a Friend Technical Stuff

Privacy and Security Advertising Content

WHAT IS THE Universal Uclick NETWORK?
The Universal Uclick Network refers to the group of comics Web sites managed by the people at uclick.com. These include: GoComics.com, Doonesbury.com, Garfield.com, FoxTrot.com and uExpress.com.

PRIVACY AND SECURITY

Do I have to register for each site on the network?
By registering at any of the sites in our network, you are registered for all of our Web sites. This makes it easy for you to take advantage of individual features on each Web site without having to repeatedly enter your information.

Do you track me through each site? Why?
We use "cookies" to make your life easier! We respect your Privacy, and do not sell any personal information about you to third parties.

Why do you use cookies? What are cookies?
The term "cookie" refers to a small text file sent to your browser that allows us to store your username and other preferences in a secure fashion. These small files cannot harm your computer and do not contain any personal information.
With the auto-login feature in our registration system, we use a cookie to remember the login information you gave us so you don't have to enter that information each time you visit our site. Our site also uses cookies to keep track of how users are navigating our site and to provide you with personalized content. This will allow us to serve you the information that you want to see the most. The use of cookies is an industry standard -- you'll find them at most major Web sites.

How secure is my personal information?
The Universal Uclick Network is operated on secure data networks protected by industry-standard firewall and password-protection systems. In addition, to safeguard credit card e-commerce transactions we use industry-standard secure socket layer (SSL) encryption technology. This ensures secure transmission of your information from your browser to our servers. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.

What steps do you take to protect children?
uExpress takes the safety of children very seriously. We have taken several steps to ensure that visitors to our site are not compromised by our administrative and security measures. Visitors to our site under the age of 13 are subject to our Children's Privacy Policy (Read Our Policy) and we encourage you to see the policy for all of the details.

I'm under 13; can I register with your site?
The short answer to this question is yes. uExpress provides high-quality content and entertainment resources for users of all ages. However, our concern for the safety of children under the age of 13 and the requirements of the Children's Online Privacy Protection Act (COPPA) dictate that additional measures be taken prior to users under 13 gaining access to our site. For all of the details, please see our Children's Privacy Policy or write to us from this page.

SEND TO A FRIEND

How do I send something on uExpress to a friend?
On a page where you are viewing a comic, click on the "send to a friend" button. You can then type in your personal message, to be delivered with the comic to your friend.

How do I pick up a postcard that someone has sent me?
This is the great part! The comic will actually be delivered directly to your e-mail; you can view both the comic and any attached message directly through your e-mail, without clicking on any links in most cases. If you have an e-mail client that can't read HTML, we'll send you a link to pick up your postcard. Then you'll click on the link and you will see your postcard. (Note: these links expire after 60 days.)

How do I know my postcard has been sent?
You will receive an immediate confirmation message when you send your postcard.

ADVERTISING

Can I advertise on the uExpress Web site, in uExpress e-mails, or on specific comic pages?
You betcha! Visit our Advertising Information page to learn more.

TECHNICAL ISSUES

Do I have the right browser?
uExpress recommends that you have version 4.0 or later of any of the major browsers, including Netscape Navigator or Communicator, Internet Explorer, or America Online (AOL) version 5.0. These browser recommendations are applicable for computers running the Mac OS operating system and those using Windows 95/98/NT/2000.

In addition, to ensure full compatibility with GoComics, you must have Javascript/Jscript enabled and your browser must be set to allow cookies.

What are the minimum hardware and software requirements to enjoy the GoComics.com site?

Apple Macintosh (Mac OS) Mac OS 8.1 or later PowerPC Processor running at 233Mhz or faster Minimum 32 Mb of RAM Internet Explorer 4.5 or later Netscape Navigator 5.0 or later America Online 5.0* or later

Windows-based PC Windows 95/98/NT/XP or 2000 Pentium-compatible processor running at 233Mhz or faster Minimum 32 Mb of RAM Internet Explorer 5.0 or later Netscape Navigator 5.0 or later America Online 5.0* or later

* America Online users must have Javascript and cookie support enabled

What should I do if images do not load correctly?
Usually, images that do not load correctly represent a temporary problem and do not require any special fixes. Simply reload the page you are currently visiting and the problem should be resolved. If the issue does not resolve itself you might also make sure that your browser software has not become corrupt Ð if it has you might try uninstalling and installing the most current version of your chosen browser software.

What do I do if comic images I have sent or received do not load correctly?
First, make sure that your chosen e-mail client allows you to view images as part of your e-mail messages. Next, check to see if the image has been included as an attachment. Finally, make sure your e-mail program is not corrupted and is functioning correctly.

Why do I need Flash and/or Shockwave?
Flash and Shockwave allow uExpress.com to deliver the most engaging, compelling and interesting entertainment content currently on the Web. We utilize technologies like these to enhance your entertainment experience in the most compatible way possible. You can download the plug-ins from Macromedia.com.

How do I get Flash and/or Shockwave?
Please visit Macromedia.com and you will be automatically directed to the correct version for your operating system and browser.

CONTENT

Can I put your content on my Web site?
Yes you can! Our dedicated sales team can help you put our syndicated content on your Web site. Find out more about our content services from uclick.com.

Can I use this strip for a work presentation or personal use? How about for my corporate intranet or Web site?
Click here to learn more about how to get a permissions agreement to use our content.

Can I put your content on my intranet site?
Most of the features on GoComics are available. Click here to learn more about how to get a permissions agreement to use our content.

How can I learn more about a creator?
Every feature on uExpress.com is accompanied by links to biographies, character info, merchandise and other special features. Look for links below and to the right of the feature.

How can I contact a uExpress.com creator?
Check out the related links that accompany each feature for the e-mail address of a creator. If no e-mail address is listed, you may e-mail the Support Staff and we'll forward the correspondence to the creator.