DEAR ABBY: Will you please help librarians across the country clarify something that is generally misrepresented to the public?
Patrons who need assistance operating a computer may be able to get help at their local library. That's "may," not "can." Too often, people are instructed to go to their library and use a computer to file taxes, redeem a gift, print pictures, etc. The fact is, not every library has computers with Internet access. Most do, but not all.
Further, many libraries lack sufficient staff to offer one-on-one support to operate a computer. To someone who is proficient, it may seem strange that a person can't simply lay a hand on a mouse and go. The reality is, computers and the Internet are not intuitive to those who haven't been exposed to them -- and there are many.
While I don't know of a librarian who wouldn't like to offer unlimited assistance to computer users, libraries nationwide are losing staff due to budget cuts. At the same time, use of libraries is steadily increasing. It's frustrating to disappoint patrons who expect to receive instruction in computer operation. We prefer they leave our building happy.
So, Abby, please spread the word. Computers and Internet services vary from library to library. Readers should ask their librarian about what services are available at their local branch. -- CONCERNED CITIZEN, EASTHAMPTON, MASS.
DEAR CONCERNED CITIZEN: Thank you for shining a light on this important subject.
Readers, if this letter is as disturbing to you as it is to me, write your congressional representative and express your concern. For lower- and middle-income people of every age, libraries have performed -- and continue to perform -- a vital function. Their budgets must not be slashed to the point that they can no longer fulfill their mission of informing and educating the public.